Player's complaint has been resolved successfully. Go to the poker playing. I'll try to explain it all, I know it sounds ironic but it's kinda messed up. Claimed profile. The player from Brazil has tried to redeem advertised bonus without being successful. The regulator becomes aware of the complaint, the casino would NOT want to. Here you can find a short list of our most frequently asked questions. Company activitySee all. This is your best shot to resolve this quickly for several reasons. For more information about casino or if you need support, please visit our help. It appears that you registered with a false name, a complete mismatch to your actual name, and is this is the cause for the. e. . During my play in Live Dealer Casino, I have found an incorrect bankroll calculation for sum of EUR within about an hour of my play. The player from Italy has experienced account blocking and despite multiple attempts to communicate with the casino, receives no response. Replied to 63% of negative reviews. Replies to negative reviews in < 24 hours. Dear forum, I have a huge issue with casino right now. Fraudulent Payments: If we reasonably believe that a fraudulent payment is being made or received, or any other fraudulent activity has been undertaken, we may. Write a review. We have reviewed your account. This can occur if the software was previously exited incorrectly, i. your computer shuts down whilst logged into casino.