Leading the complaint, Niklas Lindahl, Leo Vegas' Managing Director for Italy, remains “convinced” the Decree will be overturned, because. Process and record outgoing customer complaints, in a timely and error-free manner according to set procedures. The player's received a bonus with unspecified bonus term conditions. Find out why we think it's very good and learn more about it. The challenger mindset is our driving force. Working together with. . After testing that, we did not locate any significant issues that. But operators are unhappy with Vermont. On today's agenda: Maine's regulations have been finalized. Read our review of LeoVegas Casino IT, its players complaints and other factors. As a responsible gaming company, we at LeoVegas offer you the right tools if you need help to control your gambling. Good morning. New players will be greeted by a roarsome. Please send us all your comments or any complaints about LeoVegas from this contact type. Monitoring player behaviour. Providing customer support agents on gaming, financial, technical and any applicable issues related to the customer support department. Follow up any previously escalated cases, issues. Issue summary: After winning € the player said they tried to withdraw and the casino closed their account accusing them of having multiple accounts. Interpreting and analysing data sets from customer accounts, following key patterns and trends that may indicate problem gambling. At LeoVegas Group, success is all about taking responsibility, delivering results and winning through teamwork. The complaint was rejected as the player did not respond to us.